Same problem. Upon my query to IRS re refund, IRS did a tracer and said they deposited my refund with Green Dot Bank on 9/15/2021. The IRS requested why it wasn't forwarded and Green Dot hasn't responded. I contacted Green Dot yesterday - very difficult to get a live person - and was told the account number it was deposited to was non-existent. IRS says they will keep pursuing with the Bureau of Financial Services, the entity who issues all govt direct deposits, until a response is received which they will forward the info to me. I can't get thru to IRS so I will send a certified letter with what I learned and hope they will cancel pmt and issue a check to me. The amount was quite substantial so I am very upset.
