@joy m Turbo Tax uses a company called the Santa Barbara Tax Products Group to collect the fees associated with using their software. They are the ones who receive funds from the IRS and take TT's fees. If they are the last have their hands on your funds then you have to take it up with them. Good luck with that! Confirm with the IRS first though. Ask them to put a trace on the refund, to verify where they set it. Or your bank can verify too if you received it via direct deposit.
