After contacting 2 different TurboTax representatives no one wants to answer why they stole 1370 dollars from my refund. They also sent me to their 3rd party (TPG) which is just an automated system. They are also the one who direct deposited the money. I have contacted the IRS and also have access to my IRS transcripts online I see exactly what the IRS sent me but TURBOTAX wants to pretend like they don’t know what happened to the money. I will not stop calling I will stop posting I will not stop complaining. My fees shouldn’t have been over $255 so why no one can tell me where the rest of the money is, is just ridiculous!! Who else can I contact??
