If you can't get through on the phone, call the tax advocates number listed on the irs website, it's an 877 number. They will put you through to someone. I would definitely ask if you need to verify your ID. This is what held mine up and they are making a lot of people verify! Their online verification system did not work for me even though it gave me the confirmation screen stating I successfully verified my ID, I had to call and do it over the phone. The only way I got through was calling tax advocate line and they transfered my call. Once I verified I got my ddd 5 days later!
