We'll process your claim for a missing payment in one of two ways:
- If the check was not cashed, we will issue you a new one. If you find the original check after receiving a new payment, you must return the original as soon as possible.
- If the check was cashed, the Treasury Department's Bureau of the Fiscal Service will send you a claim package that includes a copy of the cashed check. Follow the instructions. The Treasury Department's Bureau of the Fiscal Service will review your claim and the signature on the canceled check before determining whether the payment can be reversed and a new payment should be issued.
To start a payment trace:
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