@Mayawashington wrote:
The bank returned my refund
If your bank refused a direct deposit of your Federal refund, it will go back to whomever sent the refund, which depends on how you paid any TurboTax fees.
If you had no TurboTax fees, or if you paid them by credit/debit card, a refused deposit would go back to the IRS, who would issue you a check in the mail in about 3 weeks or so.
On the other hand, if you had any TurboTax fees that you chose to pay out of your Federal refund, that process is handled by an intermediary company SBTPG, who receives the deposit from the IRS, subtracts the fees, then sends the funds to your bank in a second direct deposit. If that deposit from SBTPG's bank fails, it goes back to SBTPG, who would be the one issuing a paper check in the mail. In less common situations, SBTPG might send it back to the IRS instead to issue the check.
If you DID choose to pay fees out of your Federal refund, you can check on it at SBTPG's refund lookup tool.
To log in, choose the "For taxpayers" portal at:
https://www.sbtpg.com/
If needed, SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
If you did NOT use that service to pay your TurboTax fees (i.e., if you paid the TurboTax fees upfront with credit/debit card), then the info above about SBTPG should not apply to you.
