Below are some tips as it relates to being able to get through to an IRS representative:
After choosing your language, do NOT choose Option 1 after (refund info) instead choose option 2 for (personal income tax) instead. From there follow the steps below.
- press 1 for form, tax history, or payment.
- press 3 for all other questions
- press 2 for all other questions
When you are asked to enter your SSN or EIN to access your account information, do not enter anything. You will get to another menu once it asks you for it again. You will then press 2 for personal or individual tax questions and should be transferred to an agent after that.
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