My refund was sent to you on February 1, 2022, and was scheduled to be direct deposited into my bank account on February 2, 2022. I noticed that my bank account is incorrect on my taxes. I reached out to Turbo Tax and was assigned case number is [phone number removed] as of 2/4/22 and told to reach out to TPG Via telephone [phone number removed]. I like so many other clients of Turbo Tax's remained on hold to speak with a TPG rep for 1 hour and 50 minutes only for them to tell me I needed to reach out to my bank to obtain the ACH rejection form which was submitted 3 times to TPG along with my bank managers contact details.
I reached out to TPG via Help submit a claim on 2/15/22, 2/25/22, and 3/1/22. TPG assigned Claim Request #610609, 21 days ago. I was told on the following dates that a check was mailed: 3/4, 3/5, 3/8, and 3/14. I reported this company to the Better Business Bureau Claim ID# 1029570 on 3/11/11. On 3/19/22 I spoke with Roli Sandoval Rep ID: 0131, who confirmed with his lead Juliana G. that my check was mailed from Chicago, IL on 3/9/22, and it still hasn't come and it's 3/22/22.
I was also told that on top of the Total bank fees = $39.00, Total other fees = $73.00, Total coming out of my Federal Taxes =$112.00 I was also charged a check fee of $30.00 for a Grand Total of $142.00. I am beyond upset with Turbo Tax for allowing this option on their account and knowingly allowing their clients to endure such unprofessionalism and all they say is you have to talk to TPG. It insulting for Turbo Tax to continue to point their clients to the website of https://taxpayer.sbtpg.com/dashboard as if we are illiterate. I have read countless posts pertaining to the same issue at what point will Turbo Tax, step in and sit down with their vendor partner to ensure their integrity remains in tacked?
