In the same situation. Was told that bank was sending the deposit back to SBTPG and by Feb 28th a check was supposed to be generated. A few days ago a live agent claimed the check had been mailed on March 7th. Here it is March 21st and still no refund. Also on the website I opened a support ticket which they closed without resolving the issue. This happened at least 3 times. Absolutely terrible service that I definitely will not be utilizing again. Didn't know we had to beg for our own money.
