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After you file
DDD of 2/24, supposed mail date of 3/4, still nothing 17 days later. These people are crooks, TurboTax is going to lose a lot of business for dealing with this bank. I've seen literally thousands of posts with similar sentiments in the past 3 weeks. I actually attempted to call SBTPG today, and now they have an automated message that basically says "we are busy" and hangs up on you. But worse than that, I wasn't even surprised when I heard it, because them basically taking the phone off the hook is right in line with everything else they've done to everyone this year.
I'm 100% going to file a BBB complaint if and when I receive my check, because people that do it prior to receipt they refuse to talk to about their own account. How that is legal, or they even know it was done, is beyond me.