2020 Return

My Daughter filed March 13, 2021 for her 2020 taxes. She filed single, went to college, and paid for her college. So, she was going to get a pretty good return. But, about 3 weeks later a letter arrived saying she needed to call a number and identify herself 5071C.  As you know, getting ahold of the IRS was terrible. Took months, and in Nov finally was able to get identified, via some automated ID.me site... 

Well, she still hasnt received her return. So, after logging in a checking every so often in her account, it shows this. Records of Account transcript is empty. 

Yet, we have record they received it. 

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