No! It did not solve "my problem". Your problem is not being honest and upfront with your customers. Your problem is that your company is doing shady business. Your problem is that you will be seeing a class action lawsuit. The third party who is handling your customers refunds is keeping OUR money. I called the IRS offset line. I DO NOT owe ANY MONEY that would have been kept from my refund. The IRS accepted my return and approved it. There should never have been a discrepancy with the amount I was quoted on TurboTax and the amount I actually received. Thirteen hundred dollars is a lot of money to be shorted. Don't you dare tell me that's taxes and fees taken from me for a service I knew nothing about by a company I did not approve to be handling my business.
