So when I filed a complaint with the BBB, SBTPG got back to my emails immediately saying they wouldn't be replying anymore and that the BBB would reply. Which they didn't because SBTPG didn't even respond to them. They kept saying my case was escalated. I literally no joke had to harass them 3-5 emails a day asking when my case would be handled and asking where my money was because I sent all of my information via email to confirm my identity and fix any issues. After I did that for a week straight, I got my money immediately deposited after waiting over two weeks. Seems impossible to talk to anyone via telephone and the email system sends you janky automated emails, but it says to reply above the line with any concerns so I did that. Every single day like 5 times a day. They finally got sick of hearing me I guess. Very unprofessional company I will NEVER file with TT again after this year. They held my refund for two weeks with zero reasoning other than to collect interest for their bank account they opened for me through their bank (Civista Bank). One of two they send your refund to. Pathetic on turbo taxes part too that they can't handle anything but they have zero issue sending refunds to this third party bank with no way to track them or reach them.
