Ok listen Im giving this one more chance for you guys. My wife and I had an AGI total filing as Married $26,000 range so we didnt make too much. We got $3,000 in advance for our 2 kids ages 7 & 9. When I was filing online with Turbo Tax it EVEN asked me I got a message that popped up asking me how I was feeling with the smiley faces and clicked on the bad one it asked why and I typed a message back STATING THAT my CTC wasnt computing PROPERLY knowing that we got $3,000 in advance basic math says we are owed the other 1/2 which is $3,000 right ? Then the message popped up from Turbo Tax online again telling me not to worry that everything would be double checked that they would look over my 1040 before it went out and anything was finalized. So with a sick feeling in my stomach I sent it though and it was done. I figured they would correct this for me... What did I pay $117 or if Im not getting my CTC included in my refund ? I would like that refunded to me as NOW i have to file an amended return . I even called the number for the IRS after filing and they confirmed after looking up my account that my CTC should be $3,000 and I should get that on my refund. I have both letters mine andy wifes $1500 on mine and $1500 on hers 2 dependents and entered it exactly how Turbo online said to but EVERY TIME it kept saying that we got an excess in payments ! Which is impossible. So are you gonna refund my $117 or do I need to email Intuit ?
