My husband and I were informed March 14th we would be getting our federal refund. It didn’t come in. We called TPG on March 15th and was told by a confused employee that they were having technical difficulties and didn’t know when we would get our federal. She then stated for us to call back Friday (March 18th) and hung up. We called today and after almost 2 hours on hold; was hung up on. Now waiting for a callback. Turbo said we would be receiving x amount but IRS said it was wrong and only x amount would be coming in. It was adjusted fine. But if there are NO issues with our account why does it say “amount paid to us” but we scroll over and it says “Reserved”???
