Based on what you have stated, it appears that you completed the W-9 correctly. The W-9 instructions indicate that the EIN must match the name on line 1. If they match, then you have completed that part of the form correctly. Moreover, we assume that line 3 is also correct in your case, meaning that you have checked the box for single-member LLC.
According to IRS guidance regarding CP 2000 letters, those that receive such letters can call the IRS and speak to an agent about the letter. In this regard, the IRS has stated:
"The IRS provides a phone number on each letter. IRS telephone assistors can explain the letter and what taxpayers need to do to resolve any discrepancies."
IRS explains CP 2000 letters sent to taxpayers when tax return information doesn’t match information...
Perhaps your customers can contact, or re-contact, the IRS and explain to the agents what you have stated, namely that your W-9 is correct as per IRS instructions.
@CBetter
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