So, you file your income tax correctly using Turbo Tax. Then IRS makes adjustments to your refund because Turbo Tax system has a glitch which many people seem to have experience, but Turbo Tax will not honor the error. Turbo Tax people tell you to contact IRS and will block you so, you don't call them again which is an indication that they know about the error. IRS can't seem to help because they are too busy.
I do wonder what is going on here? Turbo Tax should take responsibility as their system has a glitch. I paid to do my income tax and trusted that if something went wrong, Turbo Tax would correct. Unfortunately, I did not get an expert to verify my taxes, but I trusted that the system was correct. I verified the taxes and even printed my returns. I used Turbo in the past (over 3 years ago) and never had issues, I believed it was trust worthy. I can't say that it is today. I don't know if I will use them again, but I am honestly disappointed in how they have managed this whole situation. Too many people experiencing the same thing.
