Why is SBTPG saying they now can't find my account??

This morning I called so that someone can confirm that a check was in fact sent on 3-9-2022, which is what I was told yesterday. The automated prompts stated yesterday and this morning that and application for a cash advance loan had been received; I have never and would never take out a loan with these people. Then when I called back it said a check was sent today, 3-15-2022. Then when someone actually called me back because I opted for the call back as opposed to waiting on hold for hours , the woman states that no account can be found? What are these people trying to pull? I have had ongoing correspondence with reps from SBTPG since 2-16-2022 and now suddenly my account disappears? I think not! 

To be clear I have notes and other detailed records showing EVERY point of contact with these people to cover myself. Looks like my BBB, and AGofCC complaints haven't worked so I'll be moving on to the FDIC and FTC.