@ monicasorenson wrote:
Yes, the product fees. Sorry.
If you chose to pay any product fees out of your Federal refund, the funds go first from the IRS to a temporary bank account at an intermediary bank where the fees are subtracted. Then that intermediary bank sends the rest to your bank account or card. The company that handles that is called SBTPG (Santa Barbara Tax Products Group.)
If you're sure the IRS has released and sent your funds (check with the IRS "Where's My Refund" tool), you can log in to your temporary account at SBTPG to see the status of your funds.
To log in, choose the "For taxpayers" portal at:
https://www.sbtpg.com/
SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
