Yes, going straight to the Better Business Bureau they were able to start the process and file a claim against them. I’ve never seen TPG respond so quickly. They responded saying that they would waive their fees, and that my refund was being held for one of five different reasons then they went down the list of reasons which I am in none of those categories of reasons. I do not owe back taxes, I do not owe student loans, I do not have security issues, they have all my correct routing information. They are blatantly lying in their response. They also did not give any information on how to resolve any “issue“ that is happening with my refund. I have taken pictures of everything including not only their response to me through their website which states they have not received my refund , and I have also taken pictures of the response they sent me through the BBB saying that they have my refund are holding it for security reasons. No one has ever emailed me, sent a letter a phone call or anything to resolve any kind of issue that is happening, and so the Better Business Bureau asked if I want to accept or reject there attempt to resolve the problem. So I rejected it again I sent a very specific detailed reason why this is fraud and this is illegal and compared it to the thousands of complaints that are exactly like mine on the Better Business Bureau. I am awaiting a response. There is no reason they should be holding anyone’s earned money except that they are holding it purposefully to sit and collect interest in their bank account. Something needs to be done and I feel like if everyone goes to the Better Business Bureau and files a complaint and also goes to the IRS (if you can get a hold of anyone there) and file a complaint some kind of investigation has to happen because this is 100% illegal and fraud
