Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.
Did you choose to have your TT fees paid from your refund? If so, Santa Barbara Tax Products Group, LLC (SBTPG) is the third party bank that handles the Refund Processing Service. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
