At Turbo Tax, we have no insight into the processing timeframe surrounding refunds - only the IRS can provide details there. With that said, there are common reasons that would make some refunds take longer than others to process. However, it sounds like you have done your research and reviewed those details already. Just in case, I have included a few resources below for your reference:
Refund taking longer than 21 days
Why do some refunds take longer than others?
Contacting your IRS local office
I am also including some tips below as it relates to being able to get to an agent when calling the general IRS phone number:
After choosing your language, do NOT choose Option 1 after (refund info) instead choose option 2 for (personal income tax) instead. From there follow the steps below.
- press 1 for form, tax history, or payment.
- press 3 for all other questions
- press 2 for all other questions
When you are asked to enter your SSN or EIN to access your account information, do not enter anything. You will get to another menu once it asks you for it again. You will then press 2 for personal or individual tax questions and should be transferred to an agent after that.
Feel free to let us know how it works out for you.
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