SO last year I tried to efile taxes for myself and my 10 year old son through Turbotax. It was rejected due to his SSN already being used (via fraud), so I had no option but to mail them. Sent them certified mail with payment. It was signed for on 3/31/21 and the check was cashed. I went about my business paying estimated taxes etc and then in December 2021 received a letter stating they never received my 1040. So I called them and actually spoke to someone. She said they had no record of it and there was nothing they could do about the fact someone signed for it, and that I needed to mail it again, with proof of it being mailed previously. I asked how I could verify they received it THIS time and she said "call back 1-2 weeks after sending". Well, this was during the holidays so I waited until January to call. BIG MISTAKE. I called several days in a row, different times a day for weeks and always ended at a message saying "we cannot take your call". I work in Accounting and have colleagues who are professional tax pros who have a separate line to call, and they have informed me that they get the same message. So there is basically NOTHING we can do but wait. I had to explain all of this to my bank while trying to get a HELOC and they just used an older return instead. In addition, I don't know how I am going to e-file this year because I need an IP PIN for my son, which I applied for with my mailed in return and never received. I am able to get a pin online for myself, but not for him. So the only other option is to take him to a local tax office to prove identity and wait 3 weeks for them to mail the PIN OR mail in the return again. All of this hassle for ME, because of a criminal using his SSN last year. This is beyond infuriating.
