Did not receive full refund amount.

I filed back on 2/5/22 and just received my “refund” on 3/9/22 (part of what it was supposed to be). Said I was to receive it on 2/25/22. I got back $2,000 less! The details were not clear. Why do I get fee’d twice? TurboTax already fees me for my service ($200)(because I moved apparently but didn’t have anything to file in the new state) and then fee’d another $200 from TPG! Why? They didn’t do that last year! I just want to receive the rest of what’s mine.