After you file

Hi Kat, I appreciate you taking the time to look into this however I just tried to e-file again and was unsuccessful. It to upgrade to the desktop version is about $300 is my understanding which I’ve already paid 300 to get to where I am now. Doesn’t seem to make sense. As far as deleting all the transactions associated with the cryptocurrency and then putting in a line item I can try that but then it would require me mailing a 8949 form to the irs… kinda defeats the point of turbo tax. Is there anyway to reopen the ticket with the escalation team? I can’t be the only one who doesn’t have anymore time to work through this issue?