Did the IRS tell you why it was shorted? If it was shorted more than your TurboTax fees, only the IRS can tell you why, see Why is my direct-deposited refund or check lower than the amount in TurboTax?
When you sign up for Pay With My Refund, your refund will be handled through the Santa Barbara Tax Products Group (SBTPG, formerly SBBT). You can go to the Santa Barbara Tax Products Group website if you need assistance with your refund. They can tell you about your fees and provide payment information, but if the IRS adjusted your tax return, they will not be able to tell you why that happened.
See Why is my refund different than the amount on the tax return I filed? - This is FAQs from the IRS.
There are several factors that could change the amount of your tax refund - resulting in either a larger or smaller refund than expected. Examples that could increase your refund are math errors and other mistakes on your return. Examples that could decrease your refund include:
- Math errors or mistakes;
- Delinquent federal taxes;
- State income taxes, child support, student loans or other delinquent federal nontax obligations; and
- When the IRS withholds a portion of your refund while further review of an item claimed on your return takes place.
Refund Inquiries
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