@TKL717 wrote: "Should I call my bank then? Because it’s not in my account. I checked the the link you sent me and it says FUNDED into my account ."
If you paid your fees out of your Federal refund, and if SBTPG says your funds were sent to your designated account, then you need to check wherever you ultimately were expecting to receive the funds. For most people it will be their bank checking account. Some people choose to deposit their refunds to a debit card, while others choose to deposit it to a brokerage account, etc.
If it's your bank checking account, you can phone the bank to see if they are showing yet an expected ACH deposit. Some banks can tell you if one was received but was refused.
If for some reason the bank were to refuse the deposit, it will go back to SBTPG's bank, who will issue a paper check in the mail (in most cases.) In rare instances SBTPG could sent it back to the IRS, and the IRS would issue a check in the mail.
If you don't get it in the next day or two and want to phone SBTPG, here's how to reach them. SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in to the SBTPG refund look tool as I mentioned previously.
Scroll down a little at this page:
