I paid for a specific service to be done and I would like more information on why that specific service wasn't completed. I don't need useless suggestions like "Be happy" from someone who isn't even associated with the services I paid for. Next time you're going to give "advice" try being more helpful with a link to a customer service email or a phone number.
If you Pay for an item or service and they're not up to par with the standards that are associated with the price and or business, you'd expect a more professional response.
