After you file

I’ve been on the phone with them got the same representative Jasmine who is now saying checks are not going out until today. There’s been a system glitch from feb 14 until today. I call BS I also am beginning to believe I have been scammed! I did file a complaint with the better business bureau. I’ve tried calling the IRS back I get hung up on when transferred I can’t get no where.  This is a nightmare