This is also happening to me. I’ve triple checked all my info is correct and my return went from 7904 down to 4400. This is either an IRS error or a TurboTax error as based on this info: The Social Security number of one or more individuals claimed as a qualifying dependent was missing or incomplete. The last name of one or more individuals claimed as a qualifying dependent does not match our records. One or more individuals claimed as a qualifying dependent exceeds the age limit (my oldest is 13). Your adjusted gross income exceeds $75,000 ($150,000 if married filing jointly, $112,500 if head of household)(I’m married filing joint with gross income of $76,000). The amount was computed incorrectly (doesn’t make sense as the amount of my return was consist with prior years before the adjustment). The most frustrating part is you call the number and use the referenced info and it just plays a message that due to high call volume for this you should try again another day/time.
