Since this is information with the IRS, they would need to be the ones assisting you with this.
Have you already spoken with an agent directly or did you receive this information via their WMR site, letter, or automated system. An easier way to reach out to a live agent is as follows:
IRS: 800-829-1040
Hours: 7 AM - 7 PM, local time
Monday-Friday
- Listen to each menu before making the selection.
- First choose your language. Press 1 for English.
- Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
- Instead, press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions." It should then transfer you to an agent.
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