All, it took 14 days for a resolution, many hours on hold (and never once reaching anyone so don’t waste your time with that), and 10 emails threatening to sue them if they don’t release my funds. The last part is still going to occur, but they’ve finally released mine.
I would suggest if you’re one of the people they’re holding funds, to email their customer service email daily with your DL and personal info (name, return expected, filing status, address, phone # is what I added.) The amount of time they stole from my life trying to get this resolved and not being able to reach a single person is absolutely criminal.
Also, keep an eye out for class action lawsuits, since there will surely be many popping up. I never once got a response beyond an automated message saying they received my email and someone would be in touch soon. To hold our money, not notify us they’re doing so, and not give us any recourse with which to provide BS documentation that shouldn’t be needed in the first place is fraud. TPG is going to have a hell of a 2022.
For those of you that they took way more than they should, I’d probably do the same. Blow up their email with the details, and if you can, contact an attorney.
I hope everyone has their issues with this awful company rectified soon.
