MDaskalos
Returning Member

E-file Will Not And Can Not Work for me. How Do I get my $25 back from Intuit?

I paid $25 to Intuit to e-file my state tax return, at the same time I e-filed my Federal return.

I subsequently received a message saying my federal and state returns were both rejected.

Upon checking, it was because my 2020 AGI did not match that which the IRS had on record. I went to the IRS to get a return transcript, only to find that my 2020 Federal return has not been processed yet. Therefore, there is no AGI on record; there is no number to match.

I subsequently mailed my returns.

Now, having paid $25 to e-file, and the e-file being unsuccessful, how do I get the $25 that Intuit charged for state e-filing back from Intuit?