After you file

I am curious to know how to contact the middle-man bank. Please and thank you.

I e-filed my taxes with Turbotax. I requested that the filing fee I selected be deducted from my federal taxes.

IRS.gov claims my direct deposit was sent to my bank 2/24. My bank (as recently as today, 3/4) does not see it. It's impossible to reach a live person on the IRS help line. 

Thanks, again.