it’s so frustrating! I’ve called everywhere and no one has answers. I’ve been on the phone since 11am yesterday, since I saw my refund. I was counting on that refund so Im going to get to the bottom of this. I was on hold with TPG for almost 4 hours today before talking to someone for my first time and they were the first people I tried to contact at 11 AM YESTERDAY! they couldn’t tell me anything and when trying to give me different numbers to call conveniently that part of the website was down. I finally reached someone at treasury offsets that wasn’t a machine who told me I didn’t have any past or current offsets and wasn’t in their system at all and they gave me the number of internal revenue and c conveniently enough their server was down too. I have yet to reach a human being at the IRS but according to their website and voice machines my refund should be fully intact. When I reach customer service they tell me “there no agents in this department able to get to the phone try calling back the next business day” and then hang up!! It’s maddening!
