After you file

Yup. SBTPG is plain ridiculous since it cannot provide any reason for this "hold." One of SBTPG rep said he does not know my refund has a hold. He simply asked if I made any money out of the US for having a name that is in foreign language and that could be a reason why money is being held 😂 I was like, IRS said it is good to send money back to me. WTF is SBTPG to judge and investiage if I am entitled to my own money?