@JonesS, This has nothing to do with the IRS, they have already done their part. And while this is also not TurboTax’s fault, this is the third-party processor that they chose, so by default they are liable when there are this many people with issues because they used their tax software. TT should have issued a statement to its customers by now explaining WTH is going on here. I know for a fact there are no issues with my return or my bank account that would cause a third-party processor to hold my funds. I owe no debts that would be reduced from my funds, and it’s just exhausting to try and get a human being that can tell you what is wrong and how to fix it. Now that my federal return is filed, I can’t even get through the automated system at TurboTax to get assistance.
It’s wild to me that two companies involved in the preparation of my tax returns have no customer service representative that I can speak to. It cannot be legal for TPG to hold my funds, not notify me even once to tell me they are doing so, and then give me no recourse to even upload what they *say is needed.
I hope everyone gets legal counsel involved. This is ludicrous. I don’t know if the solution is to claim the tax returns were fraudulently filed, but it’s a idea. Our funds have technically been stolen by TPG at this point. And by TurboTax, since they received their money out of ours just fine.
