After you file

Who will reach out??? I only found out when i notice the irs sent my refund but it wasn’t in my account by March 1st and i found sbtpg information and called the number and then found it was on hold....if it was some unrecognized activity why didn’t turbo tax reach out? They send all of these other emails and stuff out... i have used turbo tax and my same bank account info for the last 7 years and now it’s a problem... this is terrible