I hope this helps for whoever needs to hear it. I actually got an answer today from TPG! In my situation my refund was sent from the IRS to TPG they took out my fees of $117 but my amount was still too high to be direct deposited by my bank they would not except it. It was rejected and sent back to TPG. TPG was then sending out a cashiers check for the amount that I was to get. For the lady that I talked to today their systems and crashed last week because TurboTax had accidentally entered in the wrong routing numbers and account numbers somehow there was a confusion and caused TPG systems to crash they are now back up and running and things should start being funded. So if your amounts were significantly low you will probably be getting an additional check if you were to receive a check mine will now come 10 days from Monday’s date of 7 March. I am satisfied with this answer as I felt it was the most honest answer that I have received at this time I hope this helps anyone who might need it just trying to help keep people informed because I am relentless and I will not give up when waiting for a phone call.
