After you file

SBTPG shows that my check was funded and also shows my direct deposit info.   Down at the bottom of the page it tells you how much you are getting minus the TT fees.   Mine says it’s now a cashiers check.   I called them today and after sitting on hold for 30 minutes, I was told that I should call back on Friday to see if they have issued checks yet.  Mind you my deposit was sent from the IRS on the 18th.   How are they able to hold your money?   It’s hard enough to to get your money from the government now we have to wait on SBTPG.