I’m running into this same issue! I have called every number I can find and I am met with robot and automated menus that tell me the same thing. My account on SBTPG says funds are “reserved” as well.
IRS website says they sent my refund to my bank on 2/22, but my bank hasn’t received the funds. I have checked my tax return on Turbo Tax to make sure my bank information was correct and it is.
They must have sent the funds to SBTPG and for some reason they’re holding them. I was never notified that SBTPG were holding my funds. I had to find out for myself.
I am sick to my stomach because my money is being played with!
