If you're not getting action as per described dates given to you by IRS, you might want to get in touch with the Taxpayer Advocates Office. They should be able to help and speed things up. Here is a link to start in that process.
https://www.irs.gov/taxpayer-advocate
**Disclaimer: Effort has been made to offer correct information; but due to the discussion forum limitations, the poster disclaims any legal responsibility for the accuracy of the poster's response**
