Turbotax can do nothing. you have to resolve the issue with IRS. until it is the IRS won't release the refund.
No statement can force the IRS to make a direct deposit into your a/c. if that's what you specified that's likely will happen once the matter is cleared up.
if your refund is not received timely you agreed to let Turbotax take your fees from an alternative source. this is a public forum so we really don't know who you are. you need to contact Turbotax.
Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact
800-446-8848
