I've been down that road already, and was already declined for that refund request. I need someone who knows what they are talking about, the only person who has even shown a sign of knowing what they are talking about, was the first rep who responded in this post.
Intuit isn't honoring what they said they would, which was to refund my service fees within 3-5 business days, here we are a month later... no refund!
