I got through thru the insane queue and spoke with live persob after almost 4 hours. I wish I can attach a photo to show the insanity of reaching someone at SBTPG for my freaking tax refund that is rightfully mine. I got the same answer. We don't know why there is a hold on account... sorry blah blah blah.. They asked me to send an email with photos of my and my wife's DL (Front and Back) via email with subject line "Account Verification on Holding - Last Name - Last 4 Digit of SSN." I only got automated email back with ticket no. Still waiting for my refund or any correspondence from them. This is just outright insane.
