@janice 1984
Does it mention a verification code? If it does mention a verification code, please see this Help Article
If the above does not apply, we will need some additional information. What version of the software are you using? Are you using the actual CD software or are you using the the online version of the software? May I get the exact message you are receiving?
Please post here in the thread and someone will reach out with the next steps.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
