After you file

The IRS sent the refund on the 16th. SBTPG was “funded” on the 18th. Both TT and SBTPG said up to 2 business days to receive the deposit. It’s past that time frame. I still can’t get ahold of anyone at SBTPG and I’ve called literally several times an hour/every hour/all day today. My bank said I need the 15 digit trace ID because they have a strong suspicion something isn’t right with the deposit. I’m so beyond frustrated. Even the IRS rep I should’ve had my refund by yesterday. I’m at a loss of what to do.