SBTPG has been “funded” with my refund for days. It says it was sent to my bank 2 days ago. I called my bank and they have absolutely no record of the deposit and no incoming deposits. Our bank needs the 15 digit trace ID from SBTPG as they think there’s a much larger problem involving an issue on SBTPG’s end. We should have received the refund by now. We have tried calling SBTPG at various numbers over 20+ times today and have yet to reach a person. We called a TT rep and she didn’t know what SBTPG is. Can someone please, please help us. We need info on this or we need a direct number for someone at SBTPG to help us.
