Yes, I am having the same issue. I pre-qualified for the refund advance through credit karma AND it states that they don't look at your credit but I haven't received an approval or denial not a refund advance. My state and Federal were accepted on Jan 25th. I received my state but waiting on Federal. I also received the detail of the advance on my tax PDF and I received the Credit Karma money card that I had to get when I selected the refund advance option, but didn't get the advance. I need money. If I would have known that I wouldn't get the advance even though I was more than pre-qualified, I would have taken my taxes somewhere else. When I call turbo tax, I really don't get any definite answer other than it ends with me being told to call Credit Karma. When I call Credit Karma customer service it is a nightmare. Every representative that I spoke to had no knowledge of their products that turbo tax offered, but also barely spoke or understood English. Also, everytime, in the end I was told to call turbo tax and that it was their issue. I have been patient with them and with this whole process but this is getting ridiculous. They shouldn't be offering a product that they can't service. Also they claim that if you don't qualify for the advance you will get refund through credit karma 5 days faster. Yet their customer service said I have to call the IRS to see when it will be issued. Well if it shows on IRS that a refund was issued/sent, I would get the direct deposit in a day anyways. So what is the benefit? This is a joke. I really needed this money and I am very disappointed with all involved. Sorry had to rant.
