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After you file
This happened to mine on 2/14 when 2/18 should have been my 21 days. 2/15 I received a letter in the mail letter5071C that says they want to verify my ID and to gather my current tax return, an older tax return, and the letter to reference back to for info. I went to the website it said to and followed the process which took all of 5 minutes, however it didn't really ask me for much. I got the email saying I successfully verified my ID through this 3rd party website they use but nothing from the IRS. My status still says the delayed beyond normal time frame message and every thread I read people say their status updates back to processing after verifying identity. It says it can take up to 9 weeks to now get the refund after verifying your identity so I want to make sure my return is back in processing now. I've called several times and so far the IRS just hangs up on me, which is a joke. I did read that the IRS said they are doing many more ID verifications this year pulled at random.. but it's like Holy crap, I haven't even gotten any stimulus checks, I desperately need this money, the least they could do is give you some actual information.